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Resume

Professional Experience

Instructional Designer

Alliant Insurance (KnowledgeVine)

Mar 2023 - Nov 2024

  • Designed and developed web-based trainings (WBT) for workers in high-risk utility industries, including linemen and field technicians.

  • Created interactive e-learning modules, simulations, and videos using Articulate Storyline to enhance engagement and retention.

  • Collaborated with subject matter experts (SMEs) to ensure accurate and relevant content tailored to the utility sector.

  • Implemented assessment tools and revised materials based on feedback to align with industry safety standards and business objectives.

Instructional Designer

Spreetail

Nov 2020 - Oct 2022

  • Administered the Docebo LMS, including design, development, and maintenance of training content, troubleshooting technical issues, and optimizing platform features to ensure seamless and accessible learning experiences.

  • Developed interactive, self-paced WBT modules using Articulate Storyline, improving learner engagement and retention across diverse audiences.

  • Collaborated with SMEs and project teams to align training materials with learning objectives, creating both instructor-led and self-paced solutions tailored to organizational needs.

  • Designed SaaS-focused training content to guide employees in effectively utilizing collaboration tools such as Slack, Zoom, and HubSpot.

  • Developed training content to support B2B commerce initiatives, equipping employees with the skills and knowledge to handle complex business sales and client interactions.

Instructional Designer

Aureus Group (CareDX)

Apr 2020 - Nov 2020

  • Developed WBTs to prepare healthcare professionals for high-risk environments, focusing on patient safety and compliance.

  • Designed and launched a successful paid online training program for healthcare professionals, generating new revenue streams.

  • Collaborated with SMEs to create targeted training programs for the healthcare sector, incorporating client feedback for continuous improvement.

  • Facilitated remote training sessions for new hires in healthcare, accelerating onboarding and supporting early skill development.

Training Facilitator and Instructional Designer

Walmart

Jan 2016 - Jan 2020

  • Created and distributed training simulations utilizing Adobe Captivate, Audacity, and Camtasia.

  • Delivered customer service, sales, and leadership training through onsite and remote sessions, integrating B2B commerce principles to help employees navigate business sales and client relationships effectively.

  • Developed and delivered leadership programs to enhance managerial skills and prepare employees for advanced roles.

  • Scheduled and conducted live call monitoring following Quality Assurance protocols, providing actionable feedback to improve performance.

  • Championed activities to support ongoing performance improvement and the transfer of learning, particularly in dynamic, changing environments.

Tools and Technologies

Articulate 360, Articulate Storyline, Adobe Captivate, Axonify, Audacity, Camtasia, LMS Administration (Docebo, Cornerstone, Seismic), SharePoint, Microsoft 365 Suite, Jira, Salesforce, Zoom, Canva, Basic HTML5, SCORM

Instructional Design Skills

ADDIE, SAM, Curriculum Design, Assessment Development, Quality Assurance, Learning Evaluation, Scenario-based Learning, Microlearning, Accessibility Standards (WCAG 2.2), Multimedia Content Creation (Videos, Simulations, Interactive Modules), Project Management, Self-Guided Learning

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